Can I start without knowing German?
Yes. A1 starts from the beginning. If you already know some German, use the published level guidance or speak with the team before enrolling.
How are courses delivered?
Course pages show the current combination of tutor-led classes, guided lessons, exercises, assessments, and independent practice. Only published courses can be purchased.
Do courses cover all four language skills?
Yes. Reading, writing, listening, and speaking are tracked as connected parts of each CEFR level rather than sold as unrelated mini-courses.
Are live classes recorded?
A class may be recorded only when recording is enabled and the required consent has been collected. Access is restricted to authorized participants and staff. Availability and retention can vary by class.
What do Germany-support services include?
When enabled for your account, a service module can include a dynamic checklist, private document handling, staff messages, milestones, and reviewed preparation materials. The exact scope appears before purchase or activation.
Will KaroGerman submit to APS, VFS, a university, or a government portal for me?
No. The platform prepares and tracks the work. External submissions are completed outside KaroGerman by the student or authorized staff under a separate confirmed arrangement. Never share an external-portal password through KaroGerman.
Does KaroGerman guarantee admission, a visa, housing, or a job?
No. Universities, authorities, landlords, employers, and testing organizations make their own decisions. KaroGerman can help you prepare and stay organized but cannot control an external outcome.
Are automated tools used?
Some features use automated tools for practice or to prepare internal drafts. High-impact Germany-service documents and recommendations require staff review before release.
How do payments work?
The final amount, currency, included services, and any valid discount are calculated by the server and shown before checkout. Where online payment is enabled, payment details are handled by the payment provider rather than stored by KaroGerman.
Can I request a refund?
Yes. Eligibility depends on the product, elapsed time, content or classes already used, work already performed, and mandatory consumer rights. Read the Refund Policy and the product-specific checkout terms before paying.
Who can see my uploaded documents?
Private documents are restricted to you and authorized staff assigned to the relevant workflow. Files are not made public and should not be sent through ordinary chat when a private document upload is available.
How do I correct or delete my account data?
Update available details from your profile or send a privacy request to privacy@karogerman.com. Some transaction, security, and compliance records may need to be retained after an account is closed.